Damage Protection Policy

Damage Protection Policy for Sleepaxa.com:

 

At Sleepaxa.com, we take great pride in offering high-quality Sleepaxa glasses that are expertly crafted to provide you with long-lasting durability and exceptional performance. We understand that accidents can happen, and to demonstrate our commitment to your satisfaction, we have implemented a comprehensive 6-month damage protection policy for our frames.

 

Our damage protection policy ensures that if your frames experience any damage within the first 6 months of your purchase, we will provide you with a brand-new pair of frames at a discounted rate of 50% off the original price, subject to the approval of your claim.

 

To initiate a claim for the damage protection discount, we kindly request that you provide us with the following information:

 

Your order ID or the registered mobile or email address associated with your purchase. This information helps us quickly locate your order details and ensure a smooth claim process.

We ask that you provide us with a video and clear photographs that clearly showcase the damaged product. This visual evidence enables us to evaluate the extent of the damage accurately and expedite your claim assessment.

You can conveniently send the required information to us at +91-02248-808571 or by email at connect@sleepaxa.com. Our dedicated customer support team will promptly review your claim upon receipt. If your claim is approved, we will provide you with detailed instructions on how to proceed with ordering your new sunglasses at the discounted price.

 

We want to assure you that we take all damage protection claims seriously and handle them with utmost care and fairness. However, it is important to note that Sleepaxa reserves the right to approve or disapprove any damage protection claims at its sole discretion. Our team will thoroughly evaluate each claim based on the information and evidence provided, ensuring a fair assessment.

 

If you have any questions, or concerns, or require further clarification regarding our damage protection policy, we encourage you to contact us. Our dedicated customer support team is always available to assist you, providing you with the necessary guidance and support throughout the claim process.

 

At Sleepaxa, we deeply appreciate your trust in our products, and we thank you for choosing Sleepaxa glasses. We are committed to delivering outstanding customer service and ensuring your complete satisfaction. Rest assured that our damage protection policy is designed to offer you peace of mind and address any unforeseen circumstances that may arise with your frames.