Payment and Shipping Policy
Payment Security at Sleepaxa
At Sleepaxa, we place paramount importance on the security and confidentiality of your payment transactions. Recognizing the critical nature of protecting your personal and financial information, we provide a variety of secure payment options for your convenience, including Credit Card, Debit Card, and Net Banking.
When you transact on our website, rest assured that all details are kept confidential and private. We employ advanced encryption technology to safeguard your information against unauthorized access and potential data breaches. Enjoy the assurance that your payment details are protected as you shop with us.
In addition, we have implemented the Card Verification Method (CVM) to enhance security further. This method authenticates the transaction by validating the three-digit code on your card, which is not duplicable from charge slips, receipts, or the magnetic band. The CVM confirms that the transaction is being conducted by the cardholder, adding an extra layer of protection against fraudulent activities.
Our payment gateways extend across the world , ensuring that customers in various locations can easily make secure payments. Upon successful processing of your payment, we promptly initiate the shipping process to deliver your products swiftly.
We collaborate with esteemed courier services such as FedEx, UPS, USPS, Blue Dart to ensure a seamless and efficient shipping experience. Please be informed that there are no delivery charges for your orders; we cover these costs to enhance your shopping convenience.
Should you have any concerns or inquiries regarding your payment or shipment, our dedicated customer care team is available to assist you. You can reach us at +91-97123-17992 , where our team is ready to provide the support and answers you need.
At Sleepaxa, we uphold transparency as a fundamental value. Our commitment to providing a transparent shopping experience means that when you purchase on our website, there are no hidden fees—the price displayed at checkout is the total cost you will pay. We stand by our principles of simplicity and honesty, ensuring no unexpected costs arise during your payment process.
Additionally, we value your satisfaction immensely. In the rare instance that you receive a defective, damaged, or incorrect product, we offer a hassle-free replacement policy. You may request a replacement within 7 days of delivery, and we will manage all necessary arrangements to ensure your complete satisfaction.
Your financial security and privacy are our top priorities. We use highly secure payment gateways for all credit card authorizations, safeguarding the confidentiality and integrity of your financial data with robust security measures.
Shipping & Delivery
Delivery Charges: We are pleased to offer free delivery on all purchases, regardless of order size or value. We absorb these costs so you can enjoy a hassle-free shopping experience.
Please Note: Should you need to change the delivery address post-dispatch, a nominal fee will be charged to cover the cost incurred by the address modification. We recommend verifying your delivery address at the time of order to avoid this fee.
Estimated Delivery Time
Delivery times vary depending on the product purchased. We strive to process and dispatch your order swiftly, generally taking 5-7 business days for delivery. Please note, delivery times are estimates and may vary based on product availability, shipping destination, and courier service efficiency.
Delivery Process
We prioritize reliable and efficient delivery services. By partnering with trusted couriers like FedEx, UPS, USPS, Blue Dart, we ensure timely and secure delivery of your products. Once your order is ready, it's carefully packaged and handed over to the courier, complete with a tracking number to monitor its progress.
No Hidden Costs
Our pricing is transparent—what you see on our website is what you pay. There are no hidden fees, additional taxes, or extra shipping charges at checkout. All prices are inclusive of applicable taxes, offering you a clear and straightforward shopping experience.
Delivery Time Variation
Delivery times may differ based on specific product conditions. Items marked "In Stock" are generally delivered within 5-7 business days. Some products may require additional time due to factors like customization or special handling.
Defective/Damaged Products
We pride ourselves on the quality of our products. However, should there be any issue with your order, such as receiving a defective, damaged, or different item than described, please contact our customer support at connect@sleepaxa.com. We are committed to resolving any problems promptly, ensuring your complete satisfaction.
At Sleepaxa, your trust and satisfaction are paramount. For any further questions, concerns, or feedback, please do not hesitate to contact our customer support team. We are dedicated to ensuring that your experience with Sleepaxa exceeds your expectations.
