Payment and Shipping Policy

 

 

PAYMENT SECURITY

 

At Sleepaxa, we prioritize the security and confidentiality of your payment transactions. We understand the importance of ensuring that your personal and financial information remains protected. Therefore, we offer multiple secure payment methods for your convenience, including Credit Card, Debit Card, Net Banking, and more.

 

When you make a payment through our website, all transaction details are treated as confidential and private. We utilize advanced encryption technology to safeguard your information and prevent unauthorized access or data breaches. You can shop with peace of mind, knowing that your payment details are secure.

 

To provide an added layer of security, we have implemented the Card Verification Method (CVM). This method verifies the authenticity of the transaction by validating the three numeric codes on your card. These codes cannot be copied from charge slips, receipts, or skimmed from the magnetic band. The CVM ensures that the person making the transaction is in possession of the actual card, adding an extra level of protection against fraudulent activities.

 

Our payment methods are applicable across India, catering to customers in various locations. Once your payment is successfully processed, we initiate the shipping process promptly to ensure a swift delivery.

 

We partner with reliable and reputable courier services such as FedEx, Blue Dart, and Ekart to deliver your products. We believe in providing a seamless and efficient shipping experience. Rest assured, there are no delivery charges for your orders. We take care of the shipping costs to make your shopping experience even more convenient and hassle-free.

 

In the unlikely event that you have any doubts or inquiries regarding your payment or shipping, our dedicated customer care team is available to assist you. You can reach out to us at +91-02248-808571, and we will be more than happy to address your concerns.

 

At Sleepaxa, transparency is a core value we uphold. We are committed to providing you with a transparent shopping experience. When you make a purchase on our website, you can be confident that there are no hidden charges. The price you see at checkout is the final price you pay. We believe in simplicity and honesty, ensuring that there are no unexpected surprises during the payment process.

 

Furthermore, we value your satisfaction as a customer. In the rare instance that you receive a defective, damaged, or different product than described, we offer a hassle-free replacement policy. You can request a replacement within 7 days of delivery, and we will take care of the necessary arrangements to ensure your complete satisfaction.

 

Rest assured, the entire credit card authorization process is conducted using highly secure payment gateways. We prioritize the confidentiality and integrity of your financial information, implementing robust security measures to protect your data.

 

SHIPPING & DELIVERY

 

Delivery Charges:

 

We are pleased to inform you that we do not charge any delivery fees on your purchases. Regardless of the size or value of your order, we cover the shipping costs, allowing you to enjoy a seamless shopping experience without any additional charges.

 

Please Note:

 

If you wish to change the delivery address after the product has been shipped, a minimal shipping charge of Rs.100 will apply. This charge is necessary to cover the costs incurred due to address changes once the product is already in transit. We recommend ensuring the accuracy of your delivery address at the time of placing your order to avoid any inconvenience.

 

Estimated Delivery Time:

 

The estimated delivery time varies based on the products you have purchased. We strive to process and ship your order as quickly as possible. Generally, it takes approximately 5-7 business days for your ordered products to be shipped and delivered to your doorstep. Please note that these timeframes are approximate and may vary depending on factors such as product availability, shipping destination, and courier efficiency.

 

Delivery Process:

 

We understand the importance of reliable and efficient delivery services. To ensure a smooth and hassle-free experience, we collaborate with reputable courier services such as Blue Dart, FedEx, Ekart, and others. These trusted partners enable us to provide timely and secure delivery of your products. Once your order is confirmed and ready for dispatch, we carefully package your items and hand them over to the designated courier service for transportation. You will receive a tracking number to monitor the progress of your shipment and stay updated on its estimated arrival.

 

No Hidden Costs:

 

We believe in providing transparent pricing to our customers. When you browse our website, the price you see for each product is the final price you pay. We do not impose any hidden costs, additional taxes, or extra shipping charges during the checkout process. The prices displayed on our website are all-inclusive, and all applicable taxes are already included. We aim to provide a seamless shopping experience with clear and upfront pricing.

 

Delivery Time Variation:

 

The estimated delivery time may vary from product to product. For items labeled as "In Stock" on their respective product pages, you can generally expect delivery within 5-7 business days. However, please note that certain products may have specific delivery timelines due to factors such as customization, availability, or special handling requirements. We strive to provide accurate delivery estimates for each product, ensuring that you are well-informed about the expected arrival time.

 

Defective/Damaged Products:

 

At Sleepaxa, we take pride in the quality of our products. However, in the unlikely event that you receive a defective, damaged, or different product than described, we are here to assist you. Please get in touch with our dedicated customer support team at connect@sleepaxa.com, and we will promptly address the issue. We value your satisfaction, and our team will guide you through the necessary steps to facilitate a replacement or resolution.

 

We are committed to providing a secure and reliable payment experience, along with a seamless shipping process. Your trust and satisfaction are of utmost importance to us. If you have any further questions, concerns, or feedback, please do not hesitate to contact us. Our knowledgeable customer support team is ready to assist you and ensure that your shopping experience with Sleepaxa exceeds your expectations.