Returns & Replacement

Return and Replacement Policy for Sleepaxa

We are delighted to provide a comprehensive return and replacement policy at Sleepaxa, allowing our customers a period of 7 days for returns, replacements, or exchanges. When you approach us with a return request, we are fully committed to assisting you and ensuring your utmost satisfaction. This policy serves as an excellent opportunity for us to showcase our honesty and transparency while valuing your feedback, which plays a vital role in enhancing our products and services. We strongly encourage you to return any item that falls short of your expectations, as neglecting to do so would result in a detrimental outcome for both parties. In such a scenario, you would lose your hard-earned money, and we would lose the invaluable trust you have placed in us. Consequently, we urge you to proceed with a refund or exchange, as we are willing to accept the associated financial loss in our endeavor to regain your trust, which we consider more precious than mere monetary gain.

To be eligible for a return or exchange, we kindly request that you comply with the following conditions:

  • Inform us of your intention to return or exchange the product within 24 to 48 hours of receiving it.
  • The Sleepaxa Glasses must be in their original condition and packaging, inclusive of all tags and accessories.
  • It is essential that the QR tag remains intact and attached to the Sleepaxa Glasses for the return to be accepted.
  • In the case of promotional sales where you purchased your Sleepaxa Glasses (e.g., "buy one, get one up to 75% off"), we can only provide a replacement product instead of issuing a refund. Please note that original shipping fees are non-refundable under all circumstances.

Should you happen to receive an incorrect product, we kindly request that you notify us within 24 hours of delivery. You may contact us through WhatsApp at +91 9624001789 or via email at connect@sleepaxa.com, providing your order number along with a video showcasing the received product.

Upon expressing your desire for a replacement, exchange, or return, we will make arrangements for a reverse pickup. However, please note that if reverse pickup service is unavailable for your specific pin code, you will need to bear the cost of shipping the parcel back to us. In such cases, we kindly request that you share the courier receipt with our customer care team via WhatsApp at +91 9624001789. As a gesture of compensation for self-sent couriers, we will provide you with an Rs. 150/- gift voucher.

We understand that sometimes a single exchange or replacement may not fully meet a customer's satisfaction. However, it is important to note that we can only offer a one-time free replacement or exchange. If you require additional exchanges or replacements, a nominal fee of Rs. 150 will be applicable for each subsequent transaction. This fee covers the cost of shipping and handling. We sincerely hope for our customers' understanding regarding this policy, and we assure you that we will spare no effort in ensuring your complete satisfaction with our products and services.

When returning the product, we kindly request that you take utmost care in sealing the courier to ensure its safety during transit. Please note that we will not accept glasses that exhibit signs of scratching, bending, twisting, or any other form of wear and tear. Upon receiving the returned product, our dedicated quality control team will thoroughly verify its condition, ensuring it has not been used and is suitable for resale. Failure to meet these conditions may result in the denial of a refund.

To initiate a return request, please call us exclusively at +91 96240 01789 or send a Hi on WhatsApp at +91 95123 17992  or you can email us at connect@sleepaxa.com, providing your order details, including the order number, date of order, and date of receipt. We will promptly share a link for refund purposes, where you can provide your bank details. Please be aware that original shipping fees are non-refundable in all cases. Rest assured that we will diligently process your return or exchange as soon as we receive the product, issuing a refund or replacement within 7 business days.

POWER GLASS POLICY:

At Sleepaxa.com, we take pride in offering customized POWER GLASS lenses tailored to meet the individual needs of each customer. Due to the personalized nature of these lenses, we regretfully cannot entertain cancellation requests once an order has been placed.

However, in the event that you receive a POWER GLASS product with an incorrect prescription, we are committed to providing you with a replacement product featuring the correct prescription. Please note that we cannot offer returns or refunds if the incorrect prescription values were provided at the time of order placement.

If there is an error on our part regarding the prescription of your POWER GLASS sunglasses, we kindly request that you contact us within 24 hours of receiving the product, call us exclusively at +91 96240 01789 or send a Hi on WhatsApp at +91 95123 17992  or you can email us at connect@sleepaxa.com. Please provide your order number along with a video illustrating the received product. We will expedite your request for a replacement, ensuring that the issue is rectified promptly.

Should you have any questions or concerns regarding our POWER GLASS policy, please do not hesitate to reach out to us. We are always delighted to assist you and provide the necessary clarification.