Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
questions about our company, products/services, policies, and more
General Questions
Products/Services Questions
Payment & Shipping FAQ
Return & Replacement FAQ
Warranty & Damage FAQ
1. General Questions
What are Sleepaxa Glasses, and how do they work?
Sleepaxa Glasses are specially designed eyewear that serves
various purposes, such as blocking blue light, reducing glare, and enhancing sleep quality. They work by using specialized coatings or tints to filter out specific wavelengths of light, particularly blue light, to protect your eyes
and improve sleep patterns.
How do Sleepaxa Glasses help with sleep quality?
Sleepaxa Glasses, especially the orange-tinted sleep
glasses, block blue light that can suppress melatonin production. Melatonin is
a hormone that regulates sleep-wake cycles. By reducing exposure to blue light
in the evening, these glasses help maintain melatonin levels, promoting better
sleep quality.
Can Sleepaxa Glasses help with digital eyestrain?
Yes, Sleepaxa Blue Cut Premium Computer Glasses are designed
to reduce digital eye strain. They filter out a significant portion of blue
light emitted by digital screens, reducing eye strain, and fatigue during
prolonged screen use.
What are the benefits of Sleepaxa Gaming Glasses?
Sleepaxa Gaming Glasses reduce blue light exposure from screens, enhance contrast, and reduce glare, improving visibility, and reducing eye strain during gaming or extended screen time.
Do Sleepaxa Glasses offer UV protection?
Yes, Sleepaxa Glasses provide UV protection, safeguarding your eyes from harmful ultraviolet rays.
What is FL-41 tint, and how do FL-41 glasses help with migraines?
FL-41 tinted glasses block a significant portion of blue light and reduce glare. They have been shown to reduce migraine frequency and severity, particularly in individuals
with light sensitivity. FL-41 glasses can provide relief by mitigating migraine triggers related to light.
Are Sleepaxa Glasses suitable for everyone?
While Sleepaxa Glasses offer benefits for many individuals,
their effectiveness may vary depending on personal preferences and
sensitivities. Consult with a healthcare professional for personalized
recommendations, especially if you have specific eye conditions or health
concerns.
Can I wear Sleepaxa Glasses over prescription eyewear?
Sleepaxa offers customization options, including prescription lenses. You can inquire about prescription options when purchasing Sleepaxa Glasses to ensure they meet your specific vision needs.
Are Sleepaxa Glasses affordable compared to similar products on the market?
Yes, Sleepaxa Glasses are competitively priced and offer
premium quality and scientific backing, making them a cost-effective choice for
blue light protection, glare reduction, and improved sleep quality.
2. Products/Services Questions
Do Sleepaxa Glasses cause color distortion?
Sleepaxa Glasses are designed to selectively filter out blue
light while preserving color accuracy and perception. Users typically
experience minimal color distortion when wearing these glasses.
How do I clean and maintain my Sleepaxa Glasses?
You can purchase Sleepaxa Glasses directly from the official
Sleepaxa website or through authorized retailers. Be cautious when buying from
third-party sellers to ensure authenticity.
Can I wear Sleepaxa Glasses during the day, or are they only for night time use?
Sleepaxa Glasses can be worn during the day, especially blue light-blocking computer glasses, to
reduce digital eye strain. The orange-tinted sleep glasses are particularly effective in the evening to promote better sleep.
Are Sleepaxa Glasses suitable for children?
Sleepaxa Glasses are primarily designed for adults. Consult
with an eye care professional before considering eyewear for children.
Do Sleepaxa Glasses come with a warranty?
Sleepaxa provides a return and replacement policy within 7 days of purchase. For specific warranty information, please refer to Sleepaxa's official website or contact customer support.
How do I choose the right type of Sleepaxa Glasses for my needs?
The choice depends on your specific requirements. If you need help selecting the right type of Sleepaxa Glasses, contact Sleepaxa customer support for personalized recommendations.
What scientific principles support the effectiveness of Sleepaxa Glasses?
Sleepaxa Glasses are backed by scientific principles such as blue light filtration, glare reduction, and melatonin regulation. These principles are rooted in research on light's impact on circadian rhythms, eye health, and sleep patterns.
Payment & Shipping FAQ
What payment methods does Sleepaxa accept?
Sleepaxa offers multiple secure payment methods, including
Credit Cards, Debit Cards, Net Banking, UPI and more, to ensure your convenience and
security.
How are orders shipped, and which courier services does Sleepaxa use?
Sleepaxa partners with reliable courier services such as FedEx, Blue Dart, and Ekart to ensure efficient and timely delivery of your products. Shipping is complimentary; there are no delivery charges for your orders.
Is there a customer care team available to assist with payment or shipping inquiries?
Yes, Sleepaxa's dedicated customer care team is available to assist you with any doubts or inquiries regarding payments or shipping. You can reach out to them Via Contact Us page
What is Sleepaxa's replacement policy?
In the rare instance that you receive a defective, damaged, or different product than described, Sleepaxa offers a hassle-free replacement policy. You can request a replacement within 7 days of delivery, and the necessary arrangements will be made to ensure your satisfaction.
Does Sleepaxa Provide World-Wide Shipping?
Yes, Sleepaxa provides worldwide shipping. Regardless of your location, you can enjoy the benefits of Sleepaxa glasses, as they offer shipping to customers around the world.
Are there any delivery charges for my orders?
No, we are pleased to offer free delivery on all your purchases. Regardless of the size or value of your order, we cover the shipping costs, ensuring a seamless shopping experience without any additional charges.
What should I do if I need to change my delivery address after my order has been shipped?
If you wish to change the delivery address after your product has been shipped, a minimal shipping charge will apply. This charge covers the costs incurred due to address changes once the product is already in transit. We recommend ensuring the accuracy of your delivery address at the time of placing your order to avoid any inconvenience.
What is the estimated delivery time for my orders?
The estimated delivery time varies depending on the products you've purchased. Typically, it
takes approximately 5-7 business days for your ordered products to be shipped and delivered to your doorstep. Please note that these timeframes are approximate and may vary based on factors like product availability, shipping
destination, and courier efficiency.
What should I do if I receive a defective, damaged, or different product than described?
While we take pride in the quality of our products, if you receive a defective, damaged, or different product than described, please contact our dedicated customer support team at connect@sleepaxa.com. They
will promptly assist you and guide you through the necessary steps to
facilitate a replacement or resolution.
Return & Replacement FAQ
What is Sleepaxa's return and replacement policy?
At Sleepaxa, we offer a comprehensive return and replacement policy that allows you a 7-day window to request returns, replacements, or exchanges. We are committed to ensuring your utmost satisfaction and value your
feedback.
What are the conditions for eligibility in returning or exchanging a product?
To be eligible for a return or exchange, please ensure the
following:
Inform us of your intention to return or exchange the
product within 24 to 48 hours of receiving it.
The Sleepaxa Glasses must be in their original condition and
packaging, including all tags and accessories.
The QR tag must remain intact and attached to the Sleepaxa
Glasses.
In cases of promotional sales, we can only provide a
replacement product instead of issuing a refund, and original shipping fees are
non-refundable under all circumstances.
What should I do if I receive an incorrect product?
If you receive an incorrect product, please notify us within
24 hours of delivery. You can contact us
via email at connect@sleepaxa.com,
providing your order number along with a video showcasing the received product.
How does the return or replacement process work?
Upon expressing your desire for a replacement, exchange, or
return, we will make arrangements for a reverse pickup. However, if reverse pickup service is unavailable for your specific pin code, you will need to bear the cost of shipping the parcel back to us. In such cases, please share the courier
receipt with our customer care team via Email. As compensation for self-sent couriers, we will provide you with a gift voucher.
How can I initiate a return request?
To initiate a return request, contact via email at connect@sleepaxa.com,
providing your order details, including the order number, date of order, and date of receipt. We will share a link for refund purposes, where you can provide your bank details. Please note that original shipping fees are
non-refundable.
What is Sleepaxa's POWER GLASS policy?
POWER GLASS lenses are customized to meet individual needs and cannot be canceled once ordered. However, if you receive a POWER GLASS product with an incorrect prescription, we will provide a replacement with the correct prescription. We cannot offer returns or refunds for incorrect prescription values provided at the time of order placement.
What should I do if there's an error in my POWER GLASS prescription?
In case of an error regarding the prescription of your POWER
GLASS sunglasses, contact us within 24 hours of receiving the product via email at connect@sleepaxa.com. Please provide your order number and a
video illustrating the received product.
If you have any further questions or concerns about our Return and Replacement Policy or the POWER GLASS policy, please feel free to reach out to us. We are here to assist you
Warranty & Damage FAQ
What is Sleepaxa's warranty coverage?
Sleepaxa offers a comprehensive six-month warranty on its
frames, starting from the date of purchase. This warranty reflects our
commitment to quality and the confidence we have in our products.
How do I initiate a warranty claim?
To initiate a warranty claim, please contact our customer
support team via email at connect@sleepaxa.com. They
will guide you through the process and provide clear instructions.
What are the requirements for a warranty replacement?
To qualify for a warranty replacement, you'll need to provide proof of purchase, such as an order ID or relevant documentation confirming your purchase from Sleepaxa.com. Additionally, please provide a detailed description of the frame color issue you're experiencing.
Is there a cost associated with the warranty replacement?
While Sleepaxa provides a replacement frame at no additional
cost for eligible warranty claims, customers are responsible for a nominal shipping fee . This fee covers the shipping and handling costs for delivering the replacement frame to you.
What is excluded from warranty coverage?
Certain situations, such as damage due to normal wear and tear, accidents, misuse, or alterations made to the frame, are excluded from warranty coverage. Additionally, the warranty does not cover issues related to lenses or other components of Sleepaxa glasses.
What is Sleepaxa's Damage Protection Policy?
Sleepaxa's Damage Protection Policy provides a 6-month
the protection period for your purchased frames. If your frames experience damage within the first 6 months of your purchase, you can qualify for a brand-new pair of frames at a 50% discount.
How can I initiate a claim for damage protection?
To initiate a claim, please provide us with your order ID or the registered mobile or email address associated with your purchase. Additionally, you should submit clear photographs and a video that clearly shows the damaged product.
You can send the required claim information to us through email at connect@sleepaxa.com.
How will my claim be assessed?
Our dedicated customer support team will promptly review your claim upon receipt. If your claim is approved, we will provide you with detailed instructions on how to proceed with ordering your new sunglasses at the discounted price.
However, Sleepaxa reserves the right to approve or disapprove damage protection claims at its sole discretion. Each claim will be evaluated based on the information and evidence provided to
ensure a fair assessment.
Is the damage protection policy applicable to all Sleepaxa products?
The policy likely applies specifically to Sleepaxa frames. Any additional product coverage or limitations should be specified in your purchase agreement or policy details.
Can I purchase additional protection beyond the initial 6-month period?
Yes, You can Purchase Additional protection for your glasses, please write us at connect@sleepaxa.com for this query.
